Who we are
Our website address is https://qm.design.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Ways To Receive Your Goods
There are three ways to receive your goods:
- You can collect the products(s) by all means. Please contact me beforehand
- Standard delivery with a courier service.
- Delivery with an installation service if you opt for this service. This is usually for larger custom-made products.
Delivery Times
Majority of the products are made within a week. If there is a stock shortage, it can take up to 2-3 weeks. This does not happen often. You will be contacted if this is the case. After you order with us, your order will be confirmed via email. Once the order is booked for shipping, you will receive another email regarding shipping.
Costs
We aim to keep our delivery costs as low as possible, but our priority is to make sure the goods arrive with you safe and sound.
International Shipping
We do ship internationally but request that you email us with the products you require and location with postal/zip code so we can get the best price for you. If you live in the Far East, please get in touch for a quote on shipping.
Important
Delivery times do not include the time it takes for your order to be made.
Returns Policy
There will be no returns on custom orders (this includes, personalised notebooks & bookmarks, as well as any personalised messages on the back of the artwork).
You will receive a full refund minus shipping.
If the product(s) are damaged during delivery, you will need to send back the damaged product(s) and a replacement will be sent out.
Returns are at customers’ own expense and risk, we advise you use an insured, signed for service. Returns should be packaged carefully and returned to the address provided.
If products are ‘accidentally’ broken, this is a fault of your own and cannot be exchanged, replaced or refunded.
Made To Order Products
We cannot refund or exchange made-to-order products. Due to the bespoke nature of the product(s) it is not possible to return these items.
We will contact you via email to confirm your order details are completely correct before we place the order is placed.
Please only order if you are sure that the product, design and finish are right for your needs as you may not be able to change the order after the item has entered into production.
If you require the artwork to be designed, you will be charged a design fee accordingly.
All artworks will be stamped or have ‘QM Design’ embossed or laser engraved on the back.
Woods
It is important to note that not all woods are the same. Pictures are for illustration purpose only. No two artworks are the same. There may be natural blemishes on the wood and may show up more when engraved upon. We will try our best to make sure clean plywood sheets are used but this cannot be promised as this is out of our hands when purchasing from timber yards.
Test / Clearance Product(S)
Are sold as seen and non-returnable.
Our aim is to source the best quality timber available and try to make sure that it comes from sustainability managed woodlands. If woods are bought from sources unknown, we will endeavour to make sure the timber is harvested legally. The timber used will come from a legally recognised third-party certification programme for forestry i.e FSC ®, PEFC, SFI, CSA etc. We have a vested interest in the sustainability of the Worlds Forrest, without trees, we wouldn’t be able to continue the craft.